Terms

Terms of use

Last updated August 2026. Using the Renlow assessment means accepting these terms.

What Renlow provides

Renlow produces an assessment of how efficiently your business gets paid: a Renlow Score™, a quantified annual opportunity and a recommendation. It is analysis based on the answers you give and on published provider pricing. It is not financial, legal, accounting or regulated advice, and it is not a quotation.

The basis of every figure

Figures are estimates calculated from what you told us and from provider pricing we have read at source. Where a provider prices by quote, or where a fact is older than our freshness window, that figure is withheld rather than assumed. Your actual costs depend on your contract, your card mix and terms we cannot see.

Independence

Renlow takes no commission, referral fee or payment from any payment provider, and no provider pays for placement. Rankings follow the evidence and the methodology only.

What you are buying

The Full Renlow Report is a one-off purchase, priced from £49 to £499 according to the monthly payment volume you have stated, that unlocks the complete report, the provider comparison and the recommendation dossier for the assessment on your account. Renlow Intelligence is a monthly subscription, priced from £39 to £399 a month according to the monthly payment volume you have stated, that keeps your position, your history and your decision dates available and lets you record a reassessment when something material changes. Both are digital services delivered immediately in your account.

Prices and payment

Prices are shown in pounds sterling and are the amounts charged. Both products are priced by the scale of your payment operation, including online and in-person payments: the price that applies to you is shown before you pay, and it is set on Renlow's server from the payment volume figure on your assessment. Payment is taken by Stripe on its own secure checkout; Renlow never receives your card details. The amount charged is set by Renlow on its server against the product you selected — it cannot be altered from your browser. You will receive Stripe's receipt by email.

Immediate access and your right to cancel

The Full Report is unlocked as soon as your payment succeeds. By buying it you ask for immediate delivery of a digital service and accept that, once the report is unlocked, the statutory 14-day cancellation right no longer applies and the amount you paid is not refundable. If a payment succeeds but the report does not unlock, that is our failure to deliver — contact us and we will unlock it or refund it in full.

Renlow Intelligence: renewal and cancellation

Renlow Intelligence renews automatically each month at the price you subscribed at until you cancel. If your turnover later moves you into another band, the price of your existing subscription does not change; a new price would apply only to a new subscription. You can cancel at any time from Billing in your account, which opens Stripe's billing portal. Cancelling stops the next payment; your access continues to the end of the month you have already paid for, and part-months are not refunded. Nothing you have already bought outright — including a Full Report — is lost when the subscription ends.

If something goes wrong

If you are charged twice, charged the wrong amount, or cannot reach something you have paid for, email hello@renlow.co.uk and we will put it right, including a full refund where we have failed to deliver. Nothing in these terms removes your rights under the Consumer Rights Act 2015 or other law that cannot be excluded.

Changes to price

We may change the price of either product. A change never applies to a purchase you have already made, and a change to the subscription price applies only from the renewal after we have told you.

Correcting an answer after you have paid

You can correct any answer. Renlow recalculates your score, opportunity, confidence and recommendation from the corrected answer, and a figure may move or be withheld as a result. A report you have already bought stays unlocked and the updated version is included — you are never charged again because you corrected an answer.

Support

We answer support email within two UK working days. Renlow is email-only support. There is no telephone line and no live chat. Email hello@renlow.co.uk.

Your responsibilities

You are responsible for the accuracy of the answers you provide and for any decision you take. Confirm any figure with your provider or adviser before acting on it. Do not enter card numbers, bank credentials or anyone else's personal data — Renlow never asks for them.

Acceptable use

You may use your own assessment and report for your own business purposes, including sharing it internally. You may not scrape, resell or republish Renlow's provider data, methodology or scoring outputs, or use the service to build a competing dataset.

Availability and liability

The service is provided as it is, without a guarantee of uninterrupted availability or of a particular result. To the extent the law allows, Renlow is not liable for commercial decisions taken on the basis of an estimate. Nothing here limits liability that cannot be limited by law.

Governing law

These terms are governed by the laws of England & Wales.

Who you are contracting with

Trading name: Renlow
Legal form: Not currently incorporated — Renlow trades as an unincorporated business
Company number: Not currently incorporated
Legal proprietor: To be published once the proprietor's legal name is confirmed
Legal / correspondence address: To be published once the legal address is confirmed
VAT registration: Not VAT registered as at the date above; to be confirmed
Governing law: England & Wales

Questions about these terms: hello@renlow.co.uk. How we handle information is set out in our privacy notice, and how corrections and support work is on the support page.